At MODO, we strive to provide a smooth and reliable shipping experience. Please review the information below to understand how we process and deliver your orders.
Delivery Coverage
We currently deliver within the Philippines only.
Order Processing
All orders are processed Monday through Friday, excluding holidays. Orders placed during non-business days will be processed on the next working day.
No deliveries during weekends and holidays.
Please note: During peak periods or promotions, processing may take an additional 1-2 days.
Delivery Lead Times
Estimated delivery timelines after order confirmation:
Metro Manila:
2–3 business days
Outside Metro Manila:
4–5 business days
Please note: Delivery times may vary due to weather, peak seasons, or courier constraints.
Shipping Rates
Shipping rates are calculated at checkout and depend on your selected shipping method, order weight, and delivery location.
We occasionally offer free shipping promotions for orders that meet a specified minimum purchase amount — any such offers will be clearly stated on our website or promotional materials.
Delivery Attempts, Delays & Unforeseen Issues
Our courier partners will attempt delivery to the address provided. If the recipient is unavailable, they may coordinate a redelivery or a new delivery schedule. To prevent delays, please ensure your delivery address and contact details are complete and accurate.
While we make every effort to ensure timely delivery, delays may occur due to weather conditions, carrier issues, or circumstances beyond our control. In cases of significant delay, our team will reach out with updates.
If your package has not arrived within the estimated timeframe, please contact us at service@modo.ph so we can assist you immediately.
Accepted Payment Methods
We currently accept secure and convenient cashless payments through:
- PayPal
- PayMongo (including supported local payment channels)
All transactions are processed safely through these trusted payment partners.
Customer Support
For questions regarding your order or delivery, feel free to reach out:
service@modo.ph
Our team is here to assist you.